Support Centre

Your client number will be 14 characters long and is available within 'My Account'.

Signing up is easy and will take no more than 5 minutes. Sign up here for a Personal Account or a Business Account

In some cases, for your security, once you have signed up, we may need some documents from you to prove your identity and/or address. We can accept a clear photographic image or scan of a document in any of the following file types: JPG,PDF,TIF,GIF,PNG.

You can upload documents within "My Account" or email

The amount you can transfer is unlimited. You can transfer £50 - £300,000 (or currency equivalent) online. Larger transfers can be made via an Account Manager.

We trade in 60 world currencies so you can transfer money to over 170 countries. A list of currencies can be found on our homepage.

Our exchange rates are linked to the live foreign exchange markets. When the markets are open, the exchange rate you are offered will often fluctuate right up until the moment you confirm your transaction. Your exchange rate is only fixed once you've confirmed your transaction.

When the markets are closed (for example, the weekend), the exchange rate you are offered won't fluctuate - it will have been determined when the markets last closed.

Simply log in to your account to make a transfer or get a quote.
Confirm the currencies you would like to exchange
Enter the amount you want to transact
Tell us where we need to send the purchased currency
Confirm how you will be paying us
Agree the exchange rate and total cost

What happens next?

We will keep you informed and send you an email when we receive your funds and also an email when your payment is released by us. Please allow 1-4 working days for the beneficiary bank to credit the funds to the recipient account.

All transactions can be settled by bank transfer. In the majority of cases you will also have the option to pay by card (debit/ credit)

Our bank accounts are based in the UK. These details will be provided once you have confirmed your transaction.

If you are sending us AUD or NZD, we also have accounts based in Australia and New Zealand. These account details are available on request.

HiFX must receive the full amount as cleared funds by the agreed payment date to enable us to send your payment on time.

Business customers must pay by bank transfer.

The majority of our transfers are completed the same day. We will confirm a payment date to you within your transaction flow and this will be the earliest date we can make your payment providing we have received your funds.

We will automatically notify you via email/SMS. You should always allow 1 to 4 working days for the payment to arrive with the recipient.

You provide us with the bank account details via 'Recipients' which can be done before or during your transfer.

The bank account number of the person or company you are paying. Please enter the number without spaces or dashes.

The format of any IBAN that you enter is automatically checked when you enter it using an in-built IBAN checker. If any of the details are incorrect, please check the details either with the recipient to whom you are sending funds to or with the recipient bank. We will not be able to provide you with this information.

This information can be found on bank statements, invoices and documents showing bank details of who you are paying. All payments within the EU need to include the beneficiary IBAN and SWIFT/BIC Code.

The BIC/SWIFT Code is the unique identification code of a particular Bank. It consists of 8 or 11 characters and can be found on account statements, invoices and documents showing bank account details.

If you encounter difficulties, please check the details either with the recipient to whom you are sending the funds or with the recipient bank. We will not be able to provide you with this information.

You can also check the validity of a BIC/SWIFT code on the following website:

Sometimes, your recipient will provide you with a specific set of intermediary bank details that will help us route the payment across the globe. However, this is rare. If you aren't aware of any intermediary details then please don't complete them, or worry.

If you need to change your recipient details after you have assigned them to your payment, please contact us immediately on: 01753 859 159.

Please contact us immediately on 01753 859 159 should you need to cancel your transaction. This will result in us entering into a reversal transaction which may incur a close out cost to you.

If your payment will be coming from a third party i.e. not from a bank account featuring your name, please contact us before transacting.

If the payment has not arrived with the recipient after 4 working days of you receiving the payment confirmation, please contact us on 01753 859 159 and we will investigate.

Whilst we always send the exact amount of money you specify in the transaction, the bank receiving your funds, or an intermediary bank, may deduct fees when crediting the payment. Unfortunately we have no control over these charges and therefore we won't reimburse you, should you be charged.

Proving your residential address

The easiest way to prove this is by uploading a bank/building society statement, a utility bill (gas, electric, landline phone, water, satellite/cable TV, or broadband), a residence permit, a current building/contents insurance certificate, or a recent tax bill. Please ensure the document is dated within the last 3 months, contains your initial and last name, and matches your address. Unfortunately, we can’t accept mobile phone bills, or TV licences.

Proving your identity

The easiest way to prove this is by uploading a copy of your passport, government-issued identity card, or photocard driver licence. Please ensure that this is valid and in date.

Important for all documents

When uploading any document, please remember:

  • The details on the document you upload must match the name and address you applied with.
  • Your file/s must be less than 5MB each, and must be clear enough to be read by someone else.
  • You can upload .jpg, .jpeg, .pdf, .png, .tif, and .tiff files.

Click here for examples of acceptable documents from some of our most common countries

£ 93954576241 287 1299683700 1547671508
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